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Archroma Ordering Guide
1. Setup Account

Follow these steps to setup your account. 

For ordering visit https://shopcolors.archroma.com home page, click on "Hello Guest, Your Account, Register

  1. Enter your e-mail address (this will be your permanent user name) and create a password. 
  2. You will immediately be sent a verification e-mail to confirm your ownership of the e-mail address.  If you do not receive this message, check your spam/junk folder or contact your IT department. 
  3. When you click on the verification e-mail, it will return you to login using the e-mail address and password you just created.  From there you will create your Profile by entering:
    • Company Name
    • Your Name, Phone Number, Gender, Date of Birth, Postal Code
    • Fed Ex Account Number if you wish charges to be billed to your account
    • Preferred Ship From Location:  USA or CHINA.  Some products only ship from a single location (Color Atlas by Archroma(R) - USA, Design Tools-CHINA, Engineered Color Standards -USA or CHINA).  In the event that a product is out of stock or cannot be shipped from your Preferred location, it will be shipped from available location(s). 

 For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact

2. Placing an order
  1. Add products to your cart.
  2. When ready to checkout, click “Your Cart”, Login if prompted.
  3. Click “Begin Checkout” and select/create “Ship To” address.
    • A navigation trail that details the steps to checkout is present.
      • Shopping Cart > Shipping > Payment > Review > Confirmation
  4.  Select the address and choose “Continue” to move to the Payment Screen
  5. Enter Billing Address (if different) and credit card payment information. 
    • On this screen are estimated shipping charges. 
    • In the “Review” screen you will have the option to ship the order “Complete” or to allow “Partial/Multiple” shipments.  This selection may result in multiple shipping charges.  
    • Select “Continue” to move to the “Review” screen
  6. On the “Review” screen, verify your shipping and billing addresses, and the products you intend to order. 
    • Choose to Ship items as they become available or Group into one shipment. 
    • If you have items in your cart that must ship from different locations, you will see a message before continuing.
  7. Read the Terms and Conditions, and check the “Agree” box. 
  8. Click “Place Your Order”

For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact

3. How do I order Custom Color Standards for Brands and Retailers?
  1.  Login to your account.  Go to the networking menu, select Discover.  Search for or select the retailer's card.
  2.  In the "Submit Network Request" Screen, click submit, and Log out of Shopcolors.archroma.com.
  • The retailer will be notified of your desire to purchase their Custom Color Standards and you will be notified via email once this is approved.  
  • Archroma does not approve these requests so please contact the retailer if your request is not processed or declined.
  1.  Once Approved, the category will be visible on the home page when you log into  https://shopcolors.archroma.com
  • To find the specific color, you may search by color name in the top search bar, or browse colors by selecting the category card. 

For additional information on setting up an account, placing an order, viewing shipping costs and information, please see the additional FAQs in this Archroma Ordering Guide. 

4. Shipping Information
  • You may review shipments, by logging in and viewing Your Orders.
  • When you place your order, you have the option of choosing:
    • Ship items as they become available (may require multiple shipments/charges)
    • Group items into one shipment (wait until all items are available before shipping)
  • Some products only ship from a single location (Color Atlas by Archroma(R) - USA, Design Tools-CHINA, Engineered Color Standards -USA or CHINA).  In the event that a product is out of stock or cannot be shipped from your Preferred location, it will be shipped from available location(s). 
    • If this occurs, you will see this message on the Review Screen:
      • You have chosen "Group items into one shipment", however some of the items in your order must ship from different locations. 

For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact

Archroma订单指引 – 常见问题解答
1. 建立帐户

跟随如下步骤建立您的帐户.

注意:如果您为一个特定品牌或零售商购买自定义颜色,请访问

  1. https://shopcolors.archroma.com 首页,点击“你好 客人,你的帐户,注册”
  2. 填入你的邮箱地址(这将是你的永久用户名),然后设立密码。
  3. 系统会立即发送一封核实邮件来确认你对这个邮箱地址的所有权。如果你没有收到这个邮件,请检查你的垃圾邮件文件夹或联系你的IT部门。
  4. 当你点击这封核实邮件,它会转到登录页面,使用你输入的邮箱地址和密码登录。从这里你可以设定你的如下信息:
  • 公司名称
  • 你的姓名,电话号码,性别,出生年月,邮编
  • FedEx 帐户,如果你希望以此支付邮费
  • 首选的订单发出地址:美国 或 中国。有些产品仅会从一个地址发出(Color Atlas by Archroma(R) – 美国, 设计工具-中国, 标准色标-美国 或中国)。在一个产品无库存或不能从你首选产地发出时,将会自动从有库存产地发出。
2. 下单
  1. 将您选择的产品加入购物车。
  2. 准备结帐时,点击“你的购物车”,提示登录时,请先登录。
  3. 点击“开始结帐”并选择/创建 收货地址。
    • 可以观看演示步骤,了解结算详细步骤。
      • 购物车>运输 > 付款 >浏览 > 确认
  1. 选择地址和点击“继续”进入付款页面
  2. 填入发票地址(如果不同于收货地址)并且填入信用卡付款信息。
    • 在此页面将有预估的运费。
    • 在“浏览”页面,你将可以选择“全部”发货 或 “部分”发货。
    • 选择“继续”进入到“浏览”页面
  3. 在“浏览”页面,核实你的运送地址和发票寄送地址,以及你打算订购的产品。
    • 选择产品有货时即安排发货,或把所有产品合并在一起发货。
    • 如果你的购物车内的产品必须从不同地址发出,你将会在你继续操作前看到一条提示信息。
  4. 读这些提示和条款,并勾选“同意”栏。
  5. 点击“下订单”。
3. 订单确认和发票相关
  • 当下了订单之后,你将立即收到一封订单确认邮件。
  • 检查订单状态,请登录你的帐户,并点击你的订单。
  • 从你的订单,你可以查看订单详情和配送情况
  • 如果你选择“ 整个订单同一批出货而不是分批出货”, 那么订单将在全部产品都有现货的情况下发货。
  • 如果你选择“ 有现货的情况下发货 ”, 产品将根据以下情况发货。


    • 订单详情显示每一件产品的状态
      • 状态可能是 有现货,来单定制,或延期交货
      • 有现货一般在1-2个工作日内发货
      • 来单定制一般在3-5个工作日内发货。
      • 延期交货一般在5个工作日内发货。
      • 经常查看订单详情来获取订单更新状态。
    • 配送情况将显示货运状态,发货时间和运单号。
  • 发票和.qtx文件将会在发货后以邮件形式发到你的邮箱
    • 发票可以在配送情况页面再行打印。
    • .qtx文件可以从订单详情处,60天内重复下载。
      • 60天后,必须重新购买颜色才可另外获得.qtx文件。
4. 发货信息
  • 你可以浏览发货信息,通过登录和浏览你的订单。
  • 当你下单时,你可以选择
    • 一旦有货时就安排发货(可能需要多次支付运费)
    • 多个产品合并打包发货(需要等待直到所有产品全部有货时才发货)
    • 有些产品仅会从一个地址发出(Color Atlas by Archroma(R) – 美国, 设计工具-中国, 标准色标-美国 或中国)。在一个产品无库存或不能从你首选产地发出时,将会自动从有库存产地发出。
    • 在这种情况下,你会在浏览页面看到如下信息
    • 你已经选择“所有产品合并一起发货”,然而您订单中的一些产品必须经由不同产地发出。
5. 运输费用

Shipping Cost Per Shipment (NOT PER ORDER).  For Fed-Ex priority overnight envelope for up to 30 color standards or equivalent amount of product.  Additional charges apply for larger quantities.  

每次发货的运输费用(不是以每单计算)。 使用Fed-Ex 优先隔天信封包袋,最多30 个色标或等量产品的价格。更大的订单会产生更大的运费支出。

  •  From US to US:  $15从美国到美国:$15
  • From US to any other Country:  $45从美国到其他国家: $45
  • From China to China:  $7 从中国到中国大陆: $7.
  • From China to Hong Kong: $15从中国到香港: $15
  • From China to any other Country:  $45 从中国到其他国家: $45
    •  The above is for Fed-Ex priority overnight envelope for up to 30 color standards or equivalent amount of product. product. 以上是使用Fed-Ex 优先隔天信封包袋,最多30 个色标或等量产品的价格。
    • Larger orders will incur relative larger freight expense. 更大的订单会产生更大的运费支出。
  • Engineered Color Standards Ship from both US and China. 标准色标发自美国和中国.
  • There are some products that only ship from 1 location.  有一些产品仅会从一个地点发出
    • Design Tools - Ship only from China设计工具– 仅从中国发出
    • Color Atlas by Archroma - Ship only from US色本仅从美国发出
    • Color Atlas Book Swatches - Ship only from US色本里的色样仅从美国发出

Prices per set for Color Atlas book set (6 volumes): 每套Color Atlas book set (6 卷) 运费:

  •  $195 to US locations.  $350 to all other locations +Tax, Customs Duties, VAT.  $195 到美国以内的地方。$350 到所有其他地方 + 税收、关税、增值税
  • 6 Volume Set Shipping Box: 53 lbs, 22 in x 17 in x 15 in / 24kg, 56 cm x 44 cm x 38 cm

6 卷包装箱的重量,尺寸: 53 lbs, 22 in x 17 in x 15 in / 24kg, 56 cm x 44 cm x 38 cm.

Prices per set for Color Atlas Compact Edition (all 4,320 colors in 2 books): 每套压缩版色本的运费(共两本, 包括4320个颜色)

  • $90 to US locations.  $195 to all other locations +Tax, Customs Duties, VAT.  $90 到美国以内的地方。$195 到所有其他地方 + 税收、关税、增值税

For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact 需要任何帮助,请通过https://shopcolors.archroma.com/help/contact来联系我们。

6. 如何订购标准色标 (American Eagle Outfitters & Macy's)?
  1. 登录您的帐户。进入networking 菜单后选择Discover,搜索并选择您所需的品牌商.
  2. 在“编辑网络请求”界面上,单击提交。

            o 品牌商将获悉您想购买他们的标准色标,请求获得通过后将以电子邮件通知您。

            o 如请求未被处理或被拒绝,请您联系品牌商。Archroma不处理这些请求。

  1. 请求获得通过后,当您登录 https://shopcolors.archroma.com 该标准色标的类别将在主页上显示。

             o 您可在顶部的搜索栏输入颜色名来搜索,或浏览该标准色标的类别栏,找到特定的颜色。

关于建立帐户、下订单和查看运输费用等更多信息,请参阅FAQs –Archroma订购指引。

Credit Card Authorization Details
Credit Card Charges

Credit Card Authorization Details:

Archroma has multiple checks on your credit card to ensure that your order is processed promptly and without delays.  Below is what is taking place at each step of the process.

- Order submitted - The credit card is now being authorized for the order amount plus $45.00.  This additional amount is to ensure that Archroma can process your order in the event that multiple shipments are needed.  This overage hold, allows for the multiple shipments without having your order enter a payment error status.  Note: If you receive an Authorization Failure; Please verify the information being entered matches exactly to the credit card being used, including address, postal code, name on card.  Also, you may want to clear your cookies from your web browser and retry.

- Order Proccessing - Your credit card will be charged for the items that are being shipped plus freight.  If a Fedex account number has been provided, freight will not be charged.   For Ship Complete Orders, you will be charged for the full order once the order is complete. 

- Completion of the order - Archroma will make every attempt to ship your order in full in one shipment.  In the event that multiple shipments are needed, the available items will be shipped immediately and additional items will be shipped as soon as they become available. 

 - Credit card statement - On your Credit card statement, the charge will be from Archroma *PayPal* and will match the amount on your invoice.  Any amount initially held over the order amount will be released back to your card.  The only exception to this will be if your order contains a Pre-Order or Back Order that is not available at the time the order is submitted.  Your credit card will then be billed the item total plus freight on each shipment.  

信用卡授权详情

 

信用卡费

 

Archroma对您的信用卡进行多次核查,以确保您的订单得到及时的处理。以下是这个过程中进行的每个步骤。

 

-订单提交  -

信用卡现正获授权支付订单金额加上$45.00。这个额外的金额是为了确保在需要多次发货的情况下,Archroma可处理您的订单,而避免进入支付错误状态。

 

-订单处理  -

您的信用卡将收取货物总价和运费。如已提供有效的联邦快递帐号,将不收取运费。对于已完成的订单,您将被收取订单全额费用。

 

-订单完成  -

Archroma将尽一切努力将您的订单全部一次发货。如您选择部分发货(允许多次发货),那么有库存的货物将立即发货,没有库存的货物将待库存补足时尽快发货。

 

-信用卡对账  -

在您的信用卡对账单上,费用将来自Archroma *PayPal*,并与您发票上的金额相匹配。任何超过订单金额的初始款项将被退回到您的卡上。在您选择部分发货(允许多次发货)的情况下,如果您的订单包含没有库存的货物(提交订单时),您的信用卡将按照每批货物的总价以及每次运费来收取。

 

Archroma Staff

Order Information
1. Order Status
  • When an order is placed, you will immediately receive an order confirmation e-mail.
  • To check on the status of your order, login to Your Account, and click on Your Orders.
  • From Your Order, you may view Order Details and Shipments
    • If you choose "group items into one shipment", the order will ship when all items are In Stock.
    • If you choose "ship as items become available", items will ship per the below.
    • Order Details shows status by item.
      • Status may be In Stock, Made to Order, or Back Order.
      • In Stock items normally ship within 1-2 business days.
      • Made to Order Items normally ship within 3-5 business days.
      • Backorder Items normally ship within 5 business days.
      • Check Order Details regularly for updates on item status.  
    • Shipments will advise Shipment Status,  Date Shipped and Tracking Number.
  • Invoices and .qtx (if applicable) are e-mailed when an order ships.  
    • Invoices may be reprinted from the Shipment view.
    • .qtx files may be re-downloaded for up to 60 days from the Order Detail view.
      • After 60 days, the color must be re-purchased to receive another .qtx

 For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact

2. Order History
  • You may view your order history under Your Account, Your Orders.
    • View the date ordered, order total, and order status.
  • Select Order Details to view the individual items ordered.
  • Select Shipments to view all shipments associated with the order.
    • View shipment tracking number
    • View invoices by clicking the invoice hyperlink.
  • Click Reorder to add the order items to your shopping cart to purchase again.
3. Reprint Invoices

You may re-print invoices by logging into your account, select Your Account from the top menu, select Your Orders, then click on the shipments button to view and re-print invoices for that order.  Note that the orders must be viewed and re-printed from the user's account that placed the order.

如何重打发票?

请登录您的帐户重新打印发票,从顶部菜单中选择您的帐户,选择您的订单,然后单击shipment按钮查看并重新打印该订单的发票。请注意,订单必须从下订单的帐户中查看和重新打印。

Shipping
1. Shipping Costs

Shipping Cost Per Shipment (NOT PER ORDER).  For Fed-Ex priority overnight envelope for up to 30 color standards or equivalent amount of product.  Additional charges apply for larger quantities.  

  • From US to US:  $16.75
  • From US to any other Country:  $55
  • From China to China:  $7.85 (FedEx Account Number not Applicable)
  • From China to Hong Kong: $16.75
  • From China to any other Country:  $55
    • The above is for Fed-Ex priority overnight envelope for up to 30 color standards or equivalent amount of product. 
    • Larger orders will incur relative larger freight expense. 
  • Engineered Color Standards Ship from both US and China
  • There are some products that only ship from 1 location. 
    • Design Tools - Ship only from China
    • Color Atlas by Archroma - Ship only from US
    • Color Atlas Book Swatches - Ship only from US

Prices per set for Color Atlas book set (6 volumes):

  •  $195 to US locations.  $360 to all other locations +Tax, Customs Duties, VAT
  • 6 Volume Set Shipping Box: 53 lbs, 22 in x 17 in x 15 in / 24kg, 56 cm x 44 cm x 38 cm

Prices per set for Color Atlas Compact Edition (all 4,320 colors in 2 books):

  • $90 to US locations.  $155 to all other locations +Tax, Customs Duties, VAT

For assistance, please contact us via:  https://shopcolors.archroma.com/help/contact

2. Using your own shipping account
  • You may enter your own fed-ex shipping account during the check-out process. 
  • Caution:  If your shipping account is entered incorrectly, cannot be processed as entered, or is for a shipping company other than fed-ex, the order will automatically be changed to ship on Archroma's account without notification.  The charges will be prepaid and added to your order.
  • At this time, only fed-ex accounts  may be used.  Any invalid account number or shipping company will result in the shipment being automatically changed to ship on Archroma's account without notification.  The charges will be prepaid and added to your order.
3. Shipment tracking number, status, and invoice(s)
  • Visit https://shopcolors.archroma.com
  • Login to your account, in the upper right, click "Your Account" and then "Your Orders"
  • The Status of your order is shown in the order card for the appropriate order number.
  • From the order card you may: 
    • Click on order details for order specific information including request to re-send .qtx files (for up to 60 days from order shipment).
    • Click on shipments to view tracking number and Invoices
Unlocking Your Account
How do I unlock my account ?

An account will lock after 5 failed login attempts.

To resolve:

  • Close your browser.
  • Log back in after  5 minutes. 
  • Delete your browser's cookies if you cannot login after following the steps above.

如何解锁我的帐户?

请关闭您的浏览器,5分钟后登录。

5次登录失败后,该帐户将被锁定。

您可尝试删除浏览器中的cookie,然后重新登录。

 

Updating Your Profile
How do I change my address and phone number?

Click on Your Account.

Login to Your Account.  

Click on Your Account and you will see:  Your Orders, Your Profile and Your Addresses.

From Your Addresses, you can modify or add new addresses.

From Your Orders, you can cancel an order, view order status, view shipment information, reprint invoices and re-send .qtx files for up to 60 days.  After 60 days, you will need to re-purchase the color to receive the .qtx.  

如何更改地址和电话号码?

请点击您的账户,您会看到:您的订单,个人资料和地址。

在这里您可以修改或添加新的地址,您可以取消订单,查看订单状态,查看发货信息,重打发票和重新发送qtx文件(60天内)。60天后,您需要重新购买颜色才能收到.qtx文件。

How do I change my email address?

Your e-mail address is your account name and cannot be changed.  This is the e-mail address where you will receive order confirmations, shipment notifications and invoices.  

If you lose the ability to receive e-mails at the address you signed up with, you will need to have your IT department restore access to that e-mail address, or, you will need to register again with a new, working e-mail address.

Please do not share e-mail address logins, or use e-mail addresses for those who have left your company.

如何更改电邮地址?

您注册的电子邮件地址是您的帐户名称,不能更改。这是您将收到订单确认、发货通知和发票的电子邮件地址。

如果该电邮地址不能接收邮件,这需要让您的IT部门恢复对该电邮地址的访问,或者您将需要重新注册一个新的电邮地址。

请不要分享您登录的电子邮件地址,或使用已离开您公司的人员所注册的电邮地址

 


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